1 reviews | Active since Feb 2015
Customer Care Consultant hung up on me when I comp
On 24/07/2015 15:45 I spoke to Phindele at Cell C Customer Care. She confirmed that I requested on the 1 Oct 2014 that there be a limit of R50 on my child's phone. When I requested that information to be emailed to me she said that I could not have it and that I had to go to a branch to get it.Yet the account runs to R500 - R700, after I requested that NO EXTRA CHARGES must be allowed on this account, as it is a child's.<br> She just hung up while I was still busy talking to her, also explaining why I just cancelled my own Cell C account and will do the same with my son's account as soon as I can.<br> <br> I have never in the past had that problem with Vodacom and are very sorry I left them for Cell C in the first place<br>
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN