1 reviews | Active since Dec 2014
Customer care agent chewing on the phone and rude
I called customer care and the lady who was eating and chewing like a *** and she could not hear me speak obviously. So I failed security questions since I did not know the last digit of my card? What a question? I don’t have my card with me . So unprofessional and no customer care at all so another day goes by and I am unable to connect to customer care.
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN
Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.
This will be addressed with the team manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.
Regards
Cell C | PN