customer care

i dont even know where to start...so my cell got ******..nway i wnted to do a sim swop...i phone the number thats on the phamplet when i bought my new sim...nway so i get hold v an consultant..so she asked me security question as goes>when last did i buy airtime...my dear i hav no idea coz i hardlyyyyyy make calls on my cell its mostly for my whatsup..nd if i do its probly r12 or so thats if my husbnd dont get atym for my cell...second question...what is the last 2numbers i dial...u kn mam i really have nooooo idea as iv jst told u i dnt even recall puting in my last atym vouch..so wat if my kids dailled numbers on my phone how shold i know that...then she said i need to report it to the police for a case number ect ect...no ways am i going to any police station...i needed my number back so that the work could stay in conct with me....i so damn upset...