PS
Peet S
1 reviews | Active since May 2020
15 May 2020, 11:52
Customer care
I purchaced all network minutes on the Cell C app. 2 x R99 all net minutes which was suppose to be 480 minutes. However Cell C credited my account with own net minutes of 999 for each R99. I contacted Cell C ton the 7th and they promised me they will investigate and follow up. She also loaded me with 240 all net minutes on my account. After this she promised me a follow up and reverd back to me. This never happened up to today 15 May 2020. I phoned Cell C again today and got Thabo that said to me no problem sir we can load the 480 all net minutes but that amount will be added on your your account. How can this be fair. They are *****ing a pensioners money and they do not care about our customers.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
15 May 2020, 12:45Hi Peet
You have come through to the correct platform for assistance, apologies for the poor service.
We'll make certain that this matter is sorted. Do expect a call.
^PN
You have come through to the correct platform for assistance, apologies for the poor service.
We'll make certain that this matter is sorted. Do expect a call.
^PN
Cell C's reply15 May 2020, 12:45
Official
Hi Peet
You have come through to the correct platform for assistance, apologies for the poor service.
We'll make certain that this matter is sorted. Do expect a call.
^PN
You have come through to the correct platform for assistance, apologies for the poor service.
We'll make certain that this matter is sorted. Do expect a call.
^PN
PS
Peet S's updateReviewer Update
15 May 2020, 19:25Thank you for youre feedback and solution to my problem. i do not understand why I had to resolve to this to get the situation resolved.
tx
tx
PS
Peet S's update15 May 2020, 19:25
Reviewer Update
Thank you for youre feedback and solution to my problem. i do not understand why I had to resolve to this to get the situation resolved.
tx
tx
Cell C's replyOfficial
16 May 2020, 09:45Hello Peet
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are part of our Customer Care services and as such we are happy to assist customers that come through this platform.
^NS
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are part of our Customer Care services and as such we are happy to assist customers that come through this platform.
^NS
Cell C's reply16 May 2020, 09:45
Official
Hello Peet
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are part of our Customer Care services and as such we are happy to assist customers that come through this platform.
^NS
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We are part of our Customer Care services and as such we are happy to assist customers that come through this platform.
^NS