Customer avoidance
<p>I called and the agent pretended not to hear me and she just kept quite for maybe 2minutes without saying anything</p>
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Cell C's replyOfficial
15 Jun 2017, 07:39Sincere apologies for the poor service. This is not the norm or standard of service we want for our customers.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service and expected.
We will address this matter with the team manager to have this kind of behaviour rectified.
Regards
Cell C | PN
Best regards,
Cell C's reply15 Jun 2017, 07:39
Official
Sincere apologies for the poor service. This is not the norm or standard of service we want for our customers.
It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service and expected.
We will address this matter with the team manager to have this kind of behaviour rectified.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
20 Jun 2017, 09:39As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply20 Jun 2017, 09:39
Official
As per feedback, you have been contacted and assisted with this matter.
Regards
Cell C | PN
Best regards,