CSure at Cell C to be avoided at all cost.

I picked up some serious mobile phone damage while on holiday last month. Handed it in on 22nd June. Insured via CSure at Cell C. CSure rep**** that I used the sim in another phone. I said, yes I received 2 phones on the same contract. They said they would escalate it to conclude the matter. They also indicated that they would email me as soon as it is done. I spent a total of 3hours 12 minutes hanging on calling CSure during this period. Even the Cell C employees at Menlyn indicated that I will only be able to speed it up if I phone. This is just very poor business and cservice. The client must now continuously phone and waste excessive time following up. It is nearly a month and no result or response.