csurance won't answer

<p>Hi.... I have contract phone with cell c and on purchase I took the cover as well. I brought the mobile to cell c ermelo in November 2016, because of an accidental damage. I was told to R300 for access fee. As from the 25 Nov 2016 I am still waiting for the insurance to do something, I went to cell c several times and we called them they always say they have not received proof of payment and today i was told by an agent cell c repair center that they had not recieved a claim from the insurance. I must say that the service is very poor you could sworn they are doing me a favour. Hello I am paying for this!!!</p>