CSurance terrible service

<p> On the 7th of august 2016 I put a claim for my phone which was lost. They asked for all documentation which I gave to them for my claim, which they approved and said I must go and pay the R450 which I did to CSurance account, I mailed the proof of payment though to them. After that it took 2 days of contacting them before they answered my phone call. On the 1st of September 2016, I received a sms to confirm my claim has been approved and they will send my phone to the nearest Cell C branch with in 5-7 working days, which now its clear its the 13th of September 2016 which I heard nothing from them. I contacted them today 13th September to find out what is happening, I been told that the phone model which I should get has been discontinued, surprisingly I work for a tech firm and we have many of the Huawei P8 Lite, still in stock. What’s worse nobody contacted me to inform me what the situation is, again I had to wait an hour on the phone to get hold of them. I asked to speak to the manager, which I was informed there is no manager available. I want my phone, I don’t have a phone now for 2 months, I never skipped a payment and now this, to claim for a new phone is an insult to me. I am a valued customer where is the valued service here???|</p>