CSurance **** and Agent Discretion, no business rules.

I received a quote from Cell C, who I am contracted with. In acceptance of the quote I paid excess amount. The quote told me I would be receiving an Iphone 8. An agent at CSurance tells me I am not getting an Iphone, instead I will be getting a Nokia phone. Reasons for me not getting an I phone 8 ranged from , 1. I do not qualify for one, 2. It is out of stock, 3. Terms and conditions apply and terms are unfavourable to me. 4. I do not deserve an Iphone. After a heated conversation, the same agent advised that I can only get an Iphone 7. It seems to me they can change their minds as they see fit. I believe this is **** to test customers how far they will go and hopefully give up.

Summarily, the history of this claim has ranged from: 1. Rejecting the claim with disregard of technician’s report; 2. Not without heated debates and read of the technician’s report , there was a subsequent change of heart that a claim will be honoured. Mind you these things should be established protocols that a technician’s report supersedes my views as a lay person; 3. A claim does not warrant an Iphone instead a Nokia. Again this is on the strength of an agent who conduct some invisible assessment; 4. Again not without a series of emails and telephone calls, the claim changed to a Iphone 7; 5. On Friday 8 June 2018, claim changed to: it will not be resolved because of my conduct, and; terms and conditions

I have not received a contrary quote, neither has Csurance declared a dispute with the person who issued me with a quote. I only have one quote which I honoured with payment.

Be Warned, this is a ****, you will not get what you are quoted.

They keep changing materiality of the claim!!!