Csurance please GET IT RIGHT!!!

Good day,

I recieved my new device on Friday, 22 March. I requested for my current insurance to be kept in place and that my new device is insured as well. I spoke to a gentleman who seemed a bit *********** in his role. He removed the old insurance from my name and transfered to my husband since he would be the one using my handset. I told him he can leave on my name and I would continue to pay but he insisted its transfered to my husband's name with his bank detail. He said due to the change of ownership on the old devices insurance that I won't be billed at the end of March month yet the invoice has already printed for this month? He then proceeded to quote an amount for my new devices insurance. I rattled off the terms and conditions and seemed rather irritated when I asked any questions. He made a commitment to email both contracts to me but did not honour the commitment made. He instead emailed me my new contract which is blank contract with no values on it only the devices details are reflected. He did not send me the updated contract for the old device either. I have requested assistance for this about three times to no avail.

Today I called again and somehow got throught to the claims department. The guy who assisted me listened or should I say heard my whole story and proceeded to tell me " Mam there there is no update on your claim"??? Csurance seriously needs to invest in noise cancelling headsets for your Staff. It super frustrating trying to get assistance as clients are constantly asked to repeat themselves due to background noise! Please resolve this issue by sending my contracts and ensuring its is correct because as mentioned the guy who assisted was totally clueless. Each and every time I insure an item I am faced with an issue as its never done correctly the first time round!