Csurance - or rather no surance

<p>on 17 January I contacted Cell C in connection with insurance on my Iphone - a day or two later the insurance department contacted me and we went through the process to insure my phone. They advised that they will bill me as of end of Feb but I need to make sure to look. When end of Feb came I notcied I have not been billed. After trying numerous times to call Csurance I finally mailed them in March - I complained on social media as well and phoned the normal Cell c helpdesk to get some kind of response. Lo and Behold in March it is discovered my phone is not insured as promissed. So now they add me. back to 60 days waiting period in case anything goes wrong. At this point I try to get additional warranty cover as well. But apparently this is also mission impossible. I am hoping that I would never have to claim at this point because I can just imagine how long I will be without a phone. I hope that this complaint will reinstate the insurance from January like it was supposed to be...</p>