1 reviews | Active since Oct 2016
Csurance is about money and not service.
<p>I had the worst experience a loyal paying customer could ever get from this unproffessional company.</p> <p>i have Cell insurance through them but whenever i need them to lodge a claim or make an enquiry its impossible to get hold of them</p> <p> </p> <p>I tried calling the sales department hoping that perhaps they could refer me to an agent who can assist but all that was done is cut the call on my ear.</p> <p> </p> <p>I spoke to an agent by the name Palesa Toto as she indicated who i requested to transfer me to a manager however all she did was route me to the same number i called and made me wait even longer.</p> <p> </p> <p>I then called back again where the line was answered by a gentleman who refused to identify himself and subsequently dropped the call on my ear.</p> <p>As paying costumer im very disappointed in this company and would not recommend that anyone insure their phone through this company as all you will be doing is paying them money for a service youre guaranteed not to recieve.</p>
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.
One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
As Cellc promised on a public platform to contact me regarding my complaint i was contacted by a gentleman by the name Maropeng Motana who explained to me everything, we then agreed that i would take my phone to the store where i will book my phone in and get a "courtesy phone" to use in the meanwhile while the phone is repaired.
As agreed i took my phone in but to my surprise the store told me they could not assist me with a "courtesy" phone and further informed me that their store has nothing to do with Csurance surprisingly this is the insurance Cellc offers when you insure your phone. I spoke to a lady by the name Busisiwe at the westgate branch.
Now i know that Cellc only rep**** to my complaint to save face and in a country like South Africa where the "small guy" is reduced to nothing big corporates like Cellc will always take advantage and just keep taking from the general public.
I took it upon myself to call Cellc again to speak to this gentleman however i was told he was unavailable i then left a message as i believed he could possibly be busy as im not the only person who complains about Cellc's service ive not heard from him since.
I will be canceling all financial arrangements i have with Cellc once my contract is up and i will further post and discuss this on all relevant media and social platforms to relay this message to as many South Africans as possible.
Kindly note: DO NOT BOTHER TO CONTACT ME as im not posting this to get what im already paying for im posting this so that the whole country can see the real ******** in South Africa.
Regards
ONE OF YOUR CASH ***S.
As Cellc promised on a public platform to contact me regarding my complaint i was contacted by a gentleman by the name Maropeng Motana who explained to me everything, we then agreed that i would take my phone to the store where i will book my phone in and get a "courtesy phone" to use in the meanwhile while the phone is repaired.
As agreed i took my phone in but to my surprise the store told me they could not assist me with a "courtesy" phone and further informed me that their store has nothing to do with Csurance surprisingly this is the insurance Cellc offers when you insure your phone. I spoke to a lady by the name Busisiwe at the westgate branch.
Now i know that Cellc only rep**** to my complaint to save face and in a country like South Africa where the "small guy" is reduced to nothing big corporates like Cellc will always take advantage and just keep taking from the general public.
I took it upon myself to call Cellc again to speak to this gentleman however i was told he was unavailable i then left a message as i believed he could possibly be busy as im not the only person who complains about Cellc's service ive not heard from him since.
I will be canceling all financial arrangements i have with Cellc once my contract is up and i will further post and discuss this on all relevant media and social platforms to relay this message to as many South Africans as possible.
Kindly note: DO NOT BOTHER TO CONTACT ME as im not posting this to get what im already paying for im posting this so that the whole country can see the real ******** in South Africa.
Regards
ONE OF YOUR CASH ***S.