Csurance claims

<p>I lost my phone (Huaweii P8 lite) on the 3rd of Sepember 2016. I blacklisted it and reported it ****** at the Brooklyn Police Station on the 7th of the same month. On the 8th/9th I filled in the claim forms and submitted them with all the relevant documents and was told that csurance would contact me me as soon as possible. Now I did not receive any feedback from csurance so I took it upon myself to contact them. Over a month later all I have to show for my monthly instalments for my so called phone insurance is a huge phone bill from trying to contact csurance with very little to no luck, and if I am lucky enough to reach them I somehow get cut off and have to start over again and call and then wait for 20+ minutes while listening to that terrible call waiting tune...well now that they have one anyway. Then get cut off after that. I am disgusted by the way I have been treated by this company and if cell C wishes to retain my business then I hope they will find a new partner to outsource their insurance sector to because that is the excuase I get from the branches. And if not try to atleast improve on their service cause this i just appalling. Now I am going to have to pay an access fee should I ever actually be granted the "priviledge" that I have been paying for all this time and actually get a phone. Which I think is not fair cause the phone bill I have from trying to contact Csurance in September alone is a few rands shy of R200.00. Seriously why must my life be inconvenienced so much due to csurance's incompetence. Sies man </p>