csurance bad service no help
i am so ****ed with the ****ty service Ive received from this place Ive got anew contract with cellc i reported my phone missing got a case number and wanted to claim i am now being told by csurance that my account is in arrears ive spoken to cellc customer service ive also been to the store an got proof to say im not in arrears all i want is to get my phone i am so ****ed an your advisers has no customer experience whats so ever the service is extremely bad omg im ever so sorry i have insurance with this people its bad.
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Replies (4)0
Replies (4)
Cell C's replyOfficial
24 Oct 2018, 12:44Good afternoon Keshia
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist
Regards
Cell C | PN
Cell C's reply24 Oct 2018, 12:44
Official
Good afternoon Keshia
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist
Regards
Cell C | PN
We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.
One of our team members will contact you and assist
Regards
Cell C | PN
's updateReviewer Update
24 Oct 2018, 12:59i can not be contacted as i have no cellphone if you could contact me via email at **********
's update24 Oct 2018, 12:59
Reviewer Update
i can not be contacted as i have no cellphone if you could contact me via email at **********
Cell C's replyOfficial
24 Oct 2018, 15:43 Noted, are you referring to the email address you provided under your details? as the one you posted is hidden from the public.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply24 Oct 2018, 15:43
Official
Noted, are you referring to the email address you provided under your details? as the one you posted is hidden from the public.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's replyOfficial
30 Oct 2018, 09:54Kindly refer to Mpho's email as he could not reach you on your contact number.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply30 Oct 2018, 09:54
Official
Kindly refer to Mpho's email as he could not reach you on your contact number.
Regards
Cell C | PN
Regards
Cell C | PN