Csurance bad service

<p>on the 5th july 2017 lost my 2 citrus essence phones which were insured when I claimed they said only one phone was insured they asked for a proof of purchase did send it than they told me that they want proof I was using the phones I send statements.my business is suffering am loosing customers and money.since claimed I called every day they make me wait for more than an hour.the service is poor the phone in question number ********** 764 and ********** 006 my number is ********** 865 if anyone can help my name is aubrey marema with this rotten service of csurance</p>