Cruelty to customers and hell customer service

Hi my name is Dimakatso Matela. I am very angry and disgusted with the hell service I got from Cellc. I am disappointed and torn at the same time. Cellc does not value their customers at all and what makes me more angry is that I have been their faithful customer for the past 5 years, never missed a payment not even once, but what they did to me is worse than anything one can imagine, our personal information is not protected there, because one of their staff managed to **********ly open an account with my name. I told them (Cellc) immediately when I noticed the account on their app and it took them more than 4 months to solve that case, well lately I tried to upgrade since my contract is due for upgrade, the devil's little head emerged, I am told that I can't upgrade due to ***** case hanging on my name! And I was told that the case was solved and they were no longer trying to deduct for that account but now they never cleared my name, Cellc is showing incompetence and their customers are not their priority. I am so angry now because my name is stained with ***** that I did not even commit. How can one's name be ruined just for being a Good customer? Well that is cellc for you