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CN
Cobus N

1 reviews | Active since Aug 2011

21 Dec 2022, 15:03

******

What gives Cell C the right to, two days before, send clients an abrupt SMS advising them that the dreaded provider will be deducting payment on 23 December. This is ******** and I will be laying an official complaint with the relevant regulatory body - and change service providers. Trying to resolve this via Messenger or their useless contact centre also does not help.

0
Replies (14)
Cell C
Cell C's reply21 Dec 2022, 15:07
Official
Dear Cobus Nothnagel ,

Thank you for contacting Cell C.

We apologize for the unpleasant experience received. We have escalated your query to our Team, we will be in touch to further assist.
 
Regards
 ^TM 


CN
Cobus N's update21 Dec 2022, 15:10
Reviewer Update
What an insipid reply. I do not require assistance. Myself and all the other Cell C subscribers simply need them to stop acting counter to contractual agreements. What a useless bunch.
CN
Cobus N's update21 Dec 2022, 15:15
Reviewer Update
Just to prove how useless Cell C is, their equally useless app still show the due date as 30 December. Go figure. Now they want me to wait 24-48 hours before they contact me, no doubt so that they can process debit orders before the sinking ship that is Cell C finally goes down...
Cell C
Cell C's reply21 Dec 2022, 15:16
Official
 Dear Cobus Nothnagel , 

We fully understand you dissatisfaction regarding the communication sent hence we would need to make contact with you to further assist.

Regards 
^TM
CN
Cobus N's update21 Dec 2022, 15:19
Reviewer Update
I have been waiting most of the day for you to make contact, go figure.
Cell C
Cell C's reply21 Dec 2022, 15:20
Official
We will make contact.

^TM
CN
Cobus N's update21 Dec 2022, 15:22
Reviewer Update
And I will keep on posting until you actually reverse your ******** debit order collection. Not just for myself, but for every Cell C subscriber having to endure your underhand tactics.

Cell C
Cell C's reply21 Dec 2022, 15:23
Official
Noted.

^TM
CN
Cobus N's update21 Dec 2022, 15:29
Reviewer Update
Is 'Noted' Cell C shorthand for we'll do you in anyway?
Cell C
Cell C's reply21 Dec 2022, 15:46
Official
We are merely confirming that your feedback has been noted and escalated along with your query.

Regards
^TM
CN
Cobus N's update28 Dec 2022, 18:03
Reviewer Update
And then you do it again. Instead of deducting payment ob 30 Dec as per agreement, you send another snotty sms on 27 Dec and collect. Utterly unprofessional and borderlibe ********.
CN
Cobus N's update28 Dec 2022, 18:45
Reviewer Update
Yet another bog standard useless and utterly unprofessional reply. You seem to have taken any regulations regarding debit orders and warped them to suit you. Bankruptcy being declared on 1 January 2023?
CN
Cobus N's update04 Jan 2023, 16:00
Reviewer Update
How *********** can one company be? Despite all the correspondence (see above) the debit order was indeed collected well before the agreed date of 30 December. Despite complaints from my side, no feedback was received. To add insult to injury Cell C then deducted a further R10 on the agreed collection date and lo and behold, this week they once again collected the full amount due for December, minus the R10. Utterly unprofessional. I expect Cell C to IMMEDIATELY reverse the double debits to the Absa account against which they ********ly collected in and to confirm reversal per e-mail. Please, I do not want any of your *********** consultants phoning me ten days a day - without actually doing anything.
Cell C
Cell C's reply04 Jan 2023, 16:35
Official
Kindly be advised that a follow-up has been made with our team. We will advise of feedback once received.

Regards
^TM