****** at Cell C

If I could give you zero, I would, but I can’t so I will give you 1 star instead, not that you deserve it. My cell c contract expired on 3 April 2021 so I called on 26 February 2021, more than 30 days before, to cancel the contract. On 1 April 2021 I recieved the contract benefits for the month, but it was taken away again on 3 April 2021. I literally had 2 days to use a months benefits & because I didn’t use it I reversed the debit order from my account. On 17 April 2021 you try to take the money from account again & I reversed the debit order again. Then on 30 April 2021 you take 2 months fees from my account, but the bank says I cannot reverse the debit order again & I need to contact you, so that is what I do. I dispute the amount deducted from my account with you on 3 May 2021 and you promise to get back to me by 5 May 2021. On 6 May 2021 I call you again regarding my dispute and the fact that no one got back to me as promised & u say I recieved the benefits for May, which I did not, and you ask me to tell you what you should do. I tell you I don’t know how your protocol works, but I want my money refunded on my account. You tell me you sick & I have to wait for you on hold while you go to the bathroom. I was on the line with you for 30 minutes and after everything you still tell me I recieved the benefits. I would not be calling in the first place if I had recieved the benefits. My contract also expired on 3 April 2021 so I was no longer supposed to receive any benefits. I even cancelled the contract more than 30 days before so that this does not happen. Please just give me back my money