BS
Bridgette S

1 reviews | Active since Dec 2019

16 Nov 2022, 17:01

******

As a client it is within my legal right to cancel whenever I want to. However with Cell C that's not possible because they ask you to answer 5 questions they asked you when you joined and expect you to remember everything which I feel is extremely ridiculous. So since they know you won't remember all the answers they trick you and say if you don't answer correctly we can't cancel the contract so even if you get 4 out of 5 they still can't cancel. This is pathetic and such **********s need to be exposed. You can't force me to pay for something I don't want. Next I'm reporting this to the ombudsman!!!!!!

0
Replies (4)
BS
Bridgette S's update17 Nov 2022, 10:20
Reviewer Update
***
BS
Bridgette S's update17 Nov 2022, 11:39
Reviewer Update
Kindly call on *** because as far as I'm concerned a month to month contract can be cancelled at anytime. So when you speak about 2 remaining months, thats not how a month to month contract works right,or am I understanding you incorrectly
BS
Bridgette S's update17 Nov 2022, 16:54
Reviewer Update
Still awaiting the call!! It's easy to debit an account but takes very long with other areas. It's frustrating honestly....
Cell C
Cell C's reply18 Nov 2022, 10:12
Official
Dear Bridgette Sethilo,

Kindly be advised that we have escalated your query to our team and one of our consultants will contact you to further assist. Regards
 ^ZM