*****et cell C!!

<p style="color: #555555; widows: 1;"> Absolutely disgusted at the service administrated by cellc!</p> <p style="color: #555555; widows: 1;">I got a contract in December 2015</p> <p style="color: #555555; widows: 1;">The contract Sim ,out of no where started saying "emergency calls only",I had immediately contacted the service provider asking them what's up with this! As I have never taken out the Sim as I had insured the phone with cellc,</p> <p style="color: #555555; widows: 1;">The call center agent informed me that they are currently receiving several complaints with the blue Sim cards displaying " emergency calls only", she further advised me to buy a black Sim card and do a Sim swop (such Sim swop she stated was free),she further advised. That I can purchase the black Sim card from checkers or pick n pay( unrica-ed).</p> <p style="color: #555555; widows: 1;">I arrived at checkers only to stand in the queue follow said queue and be told that Sim cards are automatically Rica -ed when scanned on the system. ,they advised me. To go to cellc.</p> <p style="color: #555555; widows: 1;">Cellc(gateway branch ) informed me that I need to pay a some what r114 for a Sim swop. I explained. That I had paid r195 for a Sim and connection fee and will not be paying for a defective some card!!</p> <p style="color: #555555; widows: 1;">As I had no possible way of damaging the Sim ,as I never removed it! </p> <p style="color: #555555; widows: 1;">Cellc, failed to assist ,I warmed a consulting chair for 45 minutes only to at the end be asked if I would like to purchase a Sim for r10 and do a Sim swop over the phone.</p> <p style="color: #555555; widows: 1;"> </p> <p style="color: #555555; widows: 1;">I was so disgusted by the lack of co operation that I left the store without further proofing a case, I had asked the consultant to go onto the system and check if I removed the card, // used another Sim ,which he refused to do</p> <p style="color: #555555; widows: 1;"> </p> <p style="color: #555555; widows: 1;">A couple days later,I was forced to buy an unrica end Sim from cellc ,as I was clearly receiving no assistance and required to use my monthly airtime that I receive as per my contract ,I had thereby contacted 140 and advised to do a Sim swop they told me that in 24 hours the Sims swop dep will contact me - which they failed to do.</p> <p style="color: #555555; widows: 1;"> </p> <p style="color: #555555; widows: 1;">I then called back the next day and advised that I did not receive a call, I was then flagged in terms of a case of emergency </p> <p style="color: #555555; widows: 1;"> </p> <p style="color: #555555; widows: 1;">The next day I received a call from customer care, but could not take it as I was at work</p> <p style="color: #555555; widows: 1;">I again,contacted 140 again and advised them of this , they told me that they would flag my case again- and. I advised of a preferred time to call.</p> <p style="color: #555555; widows: 1;">Up to this day (4 days ) later I have not received another call.</p> <p style="color: #555555; widows: 1;"> </p> <p style="color: #555555; widows: 1;">I cannot make / receive calls on my primary so. For a month now! </p> <p style="color: #555555; widows: 1;">At this point I have no words to advocate to cellc .</p> <p style="color: #555555; widows: 1;">I'm currently looking to administrate a complaint to the consumer protection tribunal and advocate my rights in terms of the consumer protection act.as this is not the first time I've been ********** by cellc!! </p> <p style="color: #555555; widows: 1;"> </p>