1 reviews | Active since May 2010
*****ed By Cell C!
I made the worst mistake of my life and took up a CFibre account with Cell C, when I took up this contract I explained to the sales person that where I am staying I will be moving since I am renting, told him that I will be moving to Alberton, I asked him how my move will affect me and if I need to cancel? , Sibusiso Ncube was his name, he told me that I will be liable to pay for the cell c router should I cancel or alternatively I can move my Fibre to Alberton. With the terrible service that I have been getting from cell c, I have opted not to proceed with cell c and rather go with another service provider who will give me a better service, to my shock and dismay Rehan Sharif called me to tell me that when I cancel I will be liable for a claw back fee which is almost R5000 and I asked him that had I known that there will be a claw back fee does he think that I was going to sign up for this? So I said to him I obviously will not want pay a claw back fee which means Like it or Not I am stuck with cell c, so I said to him fine I will move my Fibre to my new house which he said I must send him the address so he can request for a move, Today I got a one line email that stated "sorry there is no coverage in your new area " that's it, no further explanation and no phone call?? Really.. so I must just accept that I have been *****ed by cell c!! I am sorry I will not take this lying down, I want to speak to a director from cell c! I will Not accept 1 line email, if cell c wants to croock me into a contract with then, they will have to give me second option, I will not accept 1 line emails, Sorry This is unacceptable, You can't ***** people like this!!!!
Apologies for the manner in which the matter was handled.
We have directed your complaint to management from the Fibre department for urgent assistance. Do expect communication soon.
Regards
DA
Apologies for the manner in which the matter was handled.
We have directed your complaint to management from the Fibre department for urgent assistance. Do expect communication soon.
Regards
DA
