(***** Service)

Congratulations to cell c, for yet again living up to their standards of bad service. I took up a Contract with Cell C, the device is a Nokia Lumia 1320, I damaged the hardware a month later from receiving it. i had to live with that cause clearly it was my fault, but on the other hand the Software crushed 4 weeks ago, I sent it in for repairs the agent who assisted at the store also confirmed, it crushed and advised i will be contacted in 3 weeks to collect my device in it's revived form. 3 weeks later i get a call from cell c with a quote of R1600.83 , I told the agent i wont be paying because the device has warranty, she explained that the charges are for the physical damage on the phone. The point is i only wanted the software to be fixed which i elaborated to the agent. she advised that they have to fix the hardware in order for the Software to be updated. which is utter bul@# she even refused to give me her name and told me her manager will contact me. On that note I think before you lie to a customer please do your background check, as a technician myself, i find that as the most lamest and undermining excuse. \A car's engine blows and you recommend the Fender to be fixed"