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Patricia M

1 reviews | Active since May 2017

29 Aug 2018, 09:48

********* open contracts in my name and get away with a Note 9 and a P20

Cell C allowed ********* to take out contracts in my name without proper due diligence.

The ********* only knew my ID number and my bank account number but they managed to open two contracts in my name. These ********* got a Samsung Galaxy Note 9 and a Huawei P20 in my name both worth over R 37 000

The customer service I get while trying to clear my name is appalling. The call center agents are rude and Cell C has made it difficult to get a hold of the ***** department. They seem to not be accessible to the public.

The poor controls and processes has allowed ********* to open accounts in my name and this is against the NCA regulation.

0
Replies (2)
Cell C
Cell C's reply29 Aug 2018, 09:56
Official

Good morning Patricia

We acknowledge the above report and do apologize for the poor service.
Do not despair, as you have come through to the correct channel for assistance and resolution.

One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply29 Aug 2018, 11:49
Official

Moses confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN