********ly charged wrongfully

Cell c Newtown junction Johannesburg consultant (Belinda) treated me like a ******** at 1st point of contact, showed no interest in helping me with my request from beginning of conversation. I went there to request sim swap due to my sim card damaged as my phone fell in water. I had my phone, sim card, id, proof of address which is the same as the one on their system, gave her list of my contact around 15 contact I had on my phone some friends and family, she decline my request due to I forgot my last airtime bought.(I told her I forgot due to lock down levels hence I took long to come forwards and do sim swap)she refused and says is business. I felt like been attacked personally. as I told her where I bought my sim card (Newtown junction JHB) and the consultant who assisted in the selling of the sim card which was Dikeledi by then. all my answers was close to zero to her instead she made me feel like a ********. my Rica documents where in order 100% (ID) same date of issue and proof of address still the same no changes with the one I had. she need proper training to define identifying or ********izing clients. Service worse than terrible. She could make you feel what where you doing there at first. Complete disaster