Credit to NONE, except for ONE

My phone got ****** 2 months ago, while having insurance. I started the claiming process and went to get all the necessary documents immediately. Went back to the store and got told they will phone us within 2 weeks and a "small" excess amount is due. 3 weeks ended up passing and still nothing. We phoned and got told by the manager (I think his name was Matthew) that the client must sort it out with the insurance company themselves. What was the use of being told to wait 2/3 weeks then and that they will contact us??

I ended up phoning C Surance and they said they are awaiting documents. I went into Cell C Cape Gate and got helped by a sweet lady named Mary. She told us that it isn't the clients job to deal with them, it is Cell C's responsibility. She was very sweet and gave her details. She updated us with the excess amount after a month and a half after the claim... Obviously it was a ridiculous amount and we were very unhappy with this pulled process (might I add - it takes another 2/3 weeks for the phone to arrive apparantly).

Honestly, getting insurance from your mobile service provider, especially Cell C, is not worth it. It is a dragged process and certainly do not explain this before they make you sign the contract and then have the audacity to tell you to read the "fine print" when the claim is due.

Some employees are just plain lazy and I feel their job title should be reviewed. Credit to Mary for being helpful and HONEST with us. I am, however, still unhappy with how this process is handled by certain parties, since till this day I have still not heard anything from the original consultant who was supposed to phone us after 2weeks.