1 reviews | Active since Jul 2012
Credit Score Affected by Cell's Incompetence and Lacklustre Customer Service
CellC's customer service is absolutely pathetic on email and their call centre staff are as equally ***********. I have 2 issues that i have raised but neither have been dealt with. 1. I made payment in December in advance for January but they're not able to trace it which is ridiculous. Why have the Payment Gate if you don't track the payments made on there?? 2. My credit score has been affected by CellC lack of service where they failed to debit my account on the stipulated date and then listed it as a "missed payment". I have sent the proof of payment, which is just a screenshot because their payment portal doesn't allow for formal means of proof. THIS HAS AFFECTED MY CREDIT SCORE and CellC's lack of service is frustrating.
Out of desperation and frustration I have emailed their business side and there's still a lack of assistance. I am truly fed up. I will now be reaching out to the NCC.
Thank you for bringing your concerns to our attention. We sincerely apologize for the lackluster service you’ve encountered and the inconvenience this situation has caused, particularly regarding your payment and its impact on your credit score. This is not the level of service we aim to provide, and we deeply regret the frustration you have experienced.
We acknowledge the seriousness of your issues, and we are escalating your query to our support team for urgent investigation and resolution. They will reach out to you directly to work toward a solution to both your payment concern and the issue with your credit score.
Thank you for your patience and for giving us the opportunity to address this. We are committed to resolving this matter as quickly as possible.
Kind regards,
Cell C | GM
Thank you for bringing your concerns to our attention. We sincerely apologize for the lackluster service you’ve encountered and the inconvenience this situation has caused, particularly regarding your payment and its impact on your credit score. This is not the level of service we aim to provide, and we deeply regret the frustration you have experienced.
We acknowledge the seriousness of your issues, and we are escalating your query to our support team for urgent investigation and resolution. They will reach out to you directly to work toward a solution to both your payment concern and the issue with your credit score.
Thank you for your patience and for giving us the opportunity to address this. We are committed to resolving this matter as quickly as possible.
Kind regards,
Cell C | GM