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Tyrone V
1 reviews | Active since May 2016
12 Aug 2016, 13:12
Credit payment
<p>There was a 2nd contract added to my name that was not mine and they debited my account for this contract for 2 months with a prorata fee making a R650 odd that needs to be paid back to me and im struggeling for the monies to be paid back to me. I have called and have been promised countless of times that they will call me back with an update and do you think i got a call back? NEVER not even once. I got the Email address's of the people that are dealing with my query and emailed them and do you think the emailed me back? NEVER aswell not even a response to say we are looking into it. Im being ignored from Cell C as they are avoiding to pay me back the monies they took without authorization (Illigal Withdrawal). Im taking this matter up with legal advise as this has gone on for to long and Cell C does not even come back to me. This shows me the kind of customer care service they run. Useless.</p>
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Replies (5)
Cell C's replyOfficial
12 Aug 2016, 13:22
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply12 Aug 2016, 13:22
Official
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
TV
Tyrone V's updateReviewer Update
12 Aug 2016, 13:25Watch Cell C tell me that they apologise and theat one of there consultants will call me. There **** consultants cant even sort this out as i have spoken to there consultants over and over and they cant help. Watch and see this matter not getting resolved after a consultant calls me if they even call like in the past. NEVER!!!
TV
Tyrone V's update12 Aug 2016, 13:25
Reviewer Update
Watch Cell C tell me that they apologise and theat one of there consultants will call me. There **** consultants cant even sort this out as i have spoken to there consultants over and over and they cant help. Watch and see this matter not getting resolved after a consultant calls me if they even call like in the past. NEVER!!!
TV
Tyrone V's updateReviewer Update
18 Aug 2016, 06:21AS i said that i got a call from CellC and they said that they need to see whats gpoing on and that they will call me make in 10 min and what happened after 10min NOTHING... and from there on out NOTHING. I am over speaking to CellC regarding this credit note. I am over CellC they can take my support and remove it from there system as i will not go back to CellC due to there extreme customer service. Taking this matter into my own hands and im the only one that can help me n this. So disapointed in CellC as i though moving away from a bad service provider MTN to Cell C would be better but how wrong i was they are the same. Vodacom you have my thumbs up as i also have a contract with Vodacom and they also had to pass me credit for a system error and i got it sorted with one phone call.
TV
Tyrone V's update18 Aug 2016, 06:21
Reviewer Update
AS i said that i got a call from CellC and they said that they need to see whats gpoing on and that they will call me make in 10 min and what happened after 10min NOTHING... and from there on out NOTHING. I am over speaking to CellC regarding this credit note. I am over CellC they can take my support and remove it from there system as i will not go back to CellC due to there extreme customer service. Taking this matter into my own hands and im the only one that can help me n this. So disapointed in CellC as i though moving away from a bad service provider MTN to Cell C would be better but how wrong i was they are the same. Vodacom you have my thumbs up as i also have a contract with Vodacom and they also had to pass me credit for a system error and i got it sorted with one phone call.
Cell C's replyOfficial
23 Aug 2016, 08:45Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply23 Aug 2016, 08:45
Official
Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
TV
Tyrone V's updateReviewer Update
01 Sept 2016, 08:11There we go again. was told that the credit would be sorted out with my next billing and nothing was sorted out. Typical CellC. Thats it i draw the last line. Time for CellC to be handled the correct way.
Dont tell you customers its been sorted out and then its not. Just to say things to keep you silent.
Dont bother calling me respond to the letters ill be sending.
TV
Tyrone V's update01 Sept 2016, 08:11
Reviewer Update
There we go again. was told that the credit would be sorted out with my next billing and nothing was sorted out. Typical CellC. Thats it i draw the last line. Time for CellC to be handled the correct way.
Dont tell you customers its been sorted out and then its not. Just to say things to keep you silent.
Dont bother calling me respond to the letters ill be sending.