1 reviews | Active since May 2016

10 Jan 2018, 13:05

CREDIT ON MY ACCOUNT AND REFUSES TO REFUND IT BACK INTO MY BANK ACCOUNT

Item: Cell C
Rating: 1
Author: Mark Killian-Ungerer

So after a hell of a fight I managed to cancel my contract and port my number. They day before yesterday I received my last Cell C statement reflecting a credit amount of R1618.14. I call the billing depart ment and they could not assist me as my account was with legal, because of the cancellation. She then put me through to the legal department, mind you I was on hold for more that 20 minutes! They refuse to refund me as I can only use this credit on another cell c contract!!

How pathetic!

I want my credit to be refunded back into my bank account immediately!

Helpful (0)

Replies (7)

Cell C's replyOfficial

10 Jan 2018, 13:14

We acknowledge receipt of your complaint and we'll ensure that it is looked into and a solution will be provided. Apologies for the inconvenience caused.

A consultant will contact you and assist.

Regards

Cell C | DA

Cell C's reply10 Jan 2018, 13:14

Official

We acknowledge receipt of your complaint and we'll ensure that it is looked into and a solution will be provided. Apologies for the inconvenience caused.

A consultant will contact you and assist.

Regards

Cell C | DA

Mark Killian-Ungerer's updateReviewer Update

11 Jan 2018, 16:11

Still awaiting feedback. Its been more than 24 hrs now.

Mark Killian-Ungerer's update11 Jan 2018, 16:11

Reviewer Update

Still awaiting feedback. Its been more than 24 hrs now.

Cell C's replyOfficial

12 Jan 2018, 08:02

Moses confirmed that he has contacted you and is attending to your query. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Cell C's reply12 Jan 2018, 08:02

Official

Moses confirmed that he has contacted you and is attending to your query. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Mark Killian-Ungerer's updateReviewer Update

12 Jan 2018, 08:13

Please hurry up. Surely it cannot take this long. You guys then sent me a statement to prove I have a credit.

Mark Killian-Ungerer's update12 Jan 2018, 08:13

Reviewer Update

Please hurry up. Surely it cannot take this long. You guys then sent me a statement to prove I have a credit.

Mark Killian-Ungerer's updateReviewer Update

15 Jan 2018, 08:07

Hi Moses...any feedback as yet?

Mark Killian-Ungerer's update15 Jan 2018, 08:07

Reviewer Update

Hi Moses...any feedback as yet?

Mark Killian-Ungerer's updateReviewer Update

15 Jan 2018, 15:46

So Cell C phones me and asks men to send the proof of payment again. The payment is reflecting on my cell C statement!!!! A statement that you guys sent me! You guys are really ***********!

Mark Killian-Ungerer's update15 Jan 2018, 15:46

Reviewer Update

So Cell C phones me and asks men to send the proof of payment again. The payment is reflecting on my cell C statement!!!! A statement that you guys sent me! You guys are really ***********!

Mark Killian-Ungerer's updateReviewer Update

17 Jan 2018, 11:22

Cell C phoned and confirmed that the credit amount will be refunded back into my account in 7 days.

Mark Killian-Ungerer's update17 Jan 2018, 11:22

Reviewer Update

Cell C phoned and confirmed that the credit amount will be refunded back into my account in 7 days.