CREDIT FOR AIRTIME - Ref ***

I purchased R70 airtime using my ABSA online banking platform on 22nd December 2015 at 10h50. <br> When I didn't receive an sms sending me my airtime balance and Supercharge extras I thought there was a problem with the transaction. A few hours later I tried to purchase R70 airtime and this time I received an sms with the recharge details. When I checked my bank account later I realised the amount has been taken off my bank account twice but I did not receive the 1st purchase of airtime. <br> I called the Customer Service line and spoke to Sanele- Reference ***. According to Sanele it was a Cell C problem not ABSA. <br> I then at the request of Cell C via email on 23 December send my bank statement proving the double charge but not double airtime to [Email Removed]<br> <br> I am still waiting for the query to be resolved and the R70 amount credited in airtime. I have been a loyal CELL C customer since 2004. I have gone out of my way to be helpful and spent a great deal of time calling and emailing Cell C these past 4 weeks to follow up. I would like to be compensated accordingly. <br> <br> <br> Joanne Grace