CREDIT DUE

If you log a complaint, you receive multiple calls, all of which you need to go through this whole process of ID verification etc. Wasting my time, never resolving anything.

I thought this issue was resolved but alas, between customer service - head office - accounts - collections and who knows what other *********** departments, it is Rinse and Repeat !! So annoying.

Now - I receive a call from Collections to say that I outstanding payments? What ? So my EFT payment has not even been allocated and not a single one of my credits have been passed back to my account as undertaken by a SAM of Cell C -

Also - collections tells me I have 2 SIM cards and I must call cancellations to Cancel the other SIM which I do not have.

I am so incredibly irritated and sick and tired of Cell C - as is half the country judging by social media.

Cell C sold a phone contract at R249 per month, they "threw" in a data card of R59 per month - even though I made it clear that Cell C connectivity is very bad on the farm.

1st bill came and Cell C took over R800, 2nd and third bill over R500 and so the sage goes on.
Now, they are billing an extra R22 per month for the SIM card !!!
What the actual F!! Accounts department was billing for something other than the R59 per month and this was allegedly corrected and credited and cancelled -
Well it seems that nothing is the way it should be as sold to me in April 2022.


Cell C - find your RECORDED CALLS !!! Which should be shared with me. You cannot even find the recorded calls so why keep telling people that calls are recorded.

STOP with your false advertising and STOP *****ing peoples money.

I am going to log a case against you with SOLIDARITY

Give my money back and take your phone and SIM - take everything back WITHOUT BILLING
without penalizing me for A CANCELLATION.

This is not a cancellation - This is a CONSUMER who is totally unhappy. I am protected by the CPA -
I want to get RID of you once and for all.
Do NOT phone me - CREDIT ME first and then email to make arrangements for the collection of your false advertised phone and sim.