TP
Tamara P
1 reviews | Active since Jan 2021
02 Jan 2021, 08:37
Credit dissappearing and no calls made!
I have made contact with the call center with absolutely no assistance. I've lost credit on my phone and they just don't care. Because of that I keep checking my balance and I'm watching the credit slowly disappear and not one phone call made. Cell C seem to be little credit theives. I was also promised a manager would call me back, to no surprise I'm still waiting for that call. Pretty disgusting if you ask me.
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Replies (1)
Cell C's replyOfficial
02 Jan 2021, 09:23Dear Ms. Pretorius
Thank you for reaching out to Cell C.
We have received your review regarding Cell C credit (Airtime).
Please send us your Cell C number via Private Reply so we can check to assist with your query.
Alternatively, try the two below options:
Check if your number is not subscribed to any content services by dialing *133*1#, unsubscribe and block your number.
Check also if you are not billed for out of bundle spend, by dialing *147# >> MyAccount >> Control Spend Out of bundle spend. To avoid being billed from your airtime once you have depleted your bundles.
^NZ
Thank you for reaching out to Cell C.
We have received your review regarding Cell C credit (Airtime).
Please send us your Cell C number via Private Reply so we can check to assist with your query.
Alternatively, try the two below options:
Check if your number is not subscribed to any content services by dialing *133*1#, unsubscribe and block your number.
Check also if you are not billed for out of bundle spend, by dialing *147# >> MyAccount >> Control Spend Out of bundle spend. To avoid being billed from your airtime once you have depleted your bundles.
^NZ
Cell C's reply02 Jan 2021, 09:23
Official
Dear Ms. Pretorius
Thank you for reaching out to Cell C.
We have received your review regarding Cell C credit (Airtime).
Please send us your Cell C number via Private Reply so we can check to assist with your query.
Alternatively, try the two below options:
Check if your number is not subscribed to any content services by dialing *133*1#, unsubscribe and block your number.
Check also if you are not billed for out of bundle spend, by dialing *147# >> MyAccount >> Control Spend Out of bundle spend. To avoid being billed from your airtime once you have depleted your bundles.
^NZ
Thank you for reaching out to Cell C.
We have received your review regarding Cell C credit (Airtime).
Please send us your Cell C number via Private Reply so we can check to assist with your query.
Alternatively, try the two below options:
Check if your number is not subscribed to any content services by dialing *133*1#, unsubscribe and block your number.
Check also if you are not billed for out of bundle spend, by dialing *147# >> MyAccount >> Control Spend Out of bundle spend. To avoid being billed from your airtime once you have depleted your bundles.
^NZ