PX
Pumelela X
1 reviews | Active since Jun 2017
11 Apr 2018, 15:46
Credit
Good day
Can you please help with crediting my account R64.83 charged on my account for the recurring 2GB data bundle.
I had called 084140 customer service and spoke to Thando after I noticed I received 528MB on the 24th of March.
Thando advised she would escalate the matter and gave me case number ********** 477.
I was than called by Amanda from 084135 and she advised that I should call after the 7th to get a credit as she also removed the recurring data bundle.
When I upgraded for my 2GB TopUp phone the recurring bundle was removed and Whatsapp bundle added again. The statements after upgrading will confirm my account received the new topup 2GB allocation.
After the incident with the recurring bundle my Whatsapp bundle has also been removed.
(I could not submit a ticket on the self service portal, it kept loading)
Please assist
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Cell C's replyOfficial
11 Apr 2018, 15:55Good afternoon Pumelela
We have referred this matter to one of our team members for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply11 Apr 2018, 15:55
Official
Good afternoon Pumelela
We have referred this matter to one of our team members for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,