Creative Accounting ? Enforcing unsigned contracts? ****************

Well after seeing all these reports I am not confident that Cell C even cares to try and resolve customer issues. I am also overseas and have tried to follow the correct route of paying off the contracts until their completion date ... been pushed from pillar to post on the cancellations, after cancellation was confirmed I am still charged, queried that and was assured by store manager in Hillcrest, KZN that I would be refunded.. nothing. Now on the last contract of 3 to be terminated - this was on a month to month, the store manger assured me that she would place it onto a service at would cost R99 a month and that I could cancel with a 30 day notice. Now I have tried to cancel, they are insisting I am on a contract and need to pay in R700 odd Rand to cancel. NOW.... lets play fair Cell C... I have now gathered all my emails and documents. On requesting a copy of this contract, it is sent to me - dated yesterday but it started apparently in Oct 2021 ... it's not signed either... why on earth would I take a 24 month agreement while waiting to get my daughter out of SA to join us in our emigration... No other option here but the Ombudsman