**** service

Calling in to the call centre to cancel my existing contract. I was then transferred to the cancellation department where i was told that the service hours are from 8 am to 8 pm. According to that help line its only open from 8 am to 6 pm. If you are working for cell c how can you not know this. Secondly i would just like to end the contract that is actually a 24 month bonding contract and switch to prepaid till i find a contract that suites my needs again. How difficult could this be? No one can help me now and i am seriously disappointed after being a loyal customer for years now. The more i tried to explain to the call centre that the cancellation contract department is closed she tells me that i need to keep trying cause it is working. I have never received such bad service from cell c and do expect better. My contract will be cut off the end of the month and should any deduction take place to my account i will be taking matters further if this is the case as i signed for 24 month contract and not a 25 month contract. I want my phone to be on prepaid from March 2016<br> <br> Please feel free to contact me on ***