Could service be any worse?

On 19 Dec 2022 I contacted the customer care center and requested that change of ownership on a line be done. I documents requested was submitted to *** on the same day.

I have subsequently followed up 4 times telephonically with the same response every time, which is "we will escalate"

I then again phoned in a couple of minutes ago and requested the assistance of a manager. After being told that they are on another call and I insisting that I will hold until they are available, soke to the manager for less than 10 seconds before the call ended.

I need the ownership change!