Could not port my number from prepaid to contract

Utterly disgusted in the service I received from CellC. I called the call center for a new contract and advised the consultant that I would like to keep my current number. So changing from prepaid to contract. A few days later the consultant called me and advised that they noticed my sim card is not rica. She further advised me that she will have to send me a new sim card. I received the sim card but with a new number, I called the call center back which I was advised I must go and Rica the sim card and go to a store for assistance. I went to Cell C Golden walk Germistion where I was told they can not assist me I must call the call center back for them to help me. She made me call the call center while being in a cellc Store without her even tempting to help me. I eventually got through to a consultant where he told me I must go to a store which I advised him I am already at a store. She spoke to him not sure what conclusion they came up with but I still did not get my number ported from prepaid to contract. I am sitting with a new contract sim card with a number I do not want. To date no one has called me to rectify my query as I called the cancellation department as I do not want the contract any longer if it is not with the number I requested initially. They provided me with a refence number