******* Tele sales.

They tele sales people that are full of promises and very misleading. They phoned me regarding my daughter's account and I told the sales guy I don't want to upgrade as my daughter was happy with her phone. He informed me that the contract was expiring and needed to be upgraded as it could no longer be on a month-to-month basis. I agreed and asked what would happen if she wanted a phone later. He assured me that I can add a handset at any time to the new contract.

Just two weeks later my daughter wanted a new A73 for her birthday so I phoned to get the handset added. Now there was a problem as the new contract was set and I could not upgrade it. I told them that the sales person promised that I would be able to do so but they said it was impossible. They said they will get the consultant to phone me back but two weeks later he still hasn't phoned me back. I cannot get the recording of the sale out of Cell C and no one is able to help me sort this out.

So, then I asked to upgrade my own number, which was also a problem at first. Then they did the upgrade on the 31st and I asked nicely if we could expedite the delivery as her birthday, was the next day. The consultant said he will see what he can do for me. I had to choose the color and everything.

After that I had to phone a couple of times, now the reply was simply "3 to 7 working days" No trying to help me any longer. Then on day 7 I phoned again to ask where the phone was. Just guess what? They did not have stock. ***. I had to choose a color, was promised to see what can be done, told a couple of times on day 7 AND then on day 7. Sorry we don't have stock.

If this is how Cell C treats a long existing customer, I don't know how they are still in business. If I could, I would cancel all my contracts and move them to a different network.

I'm totally disgusted with the service and the lack of accountability on their side. You cannot even get someone higher up to talk to you and handle your complaints.