1 reviews | Active since Jul 2017

16 Jul 2017, 22:54

******* and **********

<p>I signed two contracts @ R99.00 each, at Cell C Mall of the North Polokwane.</p> <p> </p> <p>Before the contact was made final, I insisted that the account must be capped and limited!</p> <p> </p> <p>The past 9 months or more, I was billed much more. When I went to the Cell C shop in Mall of the North about this issue, I was told that my limit was increased. I didnt give anyone permission or a call to do so. I told the person who helped me that he must cap the account and remove any limit increases. Then I was billed TWICE IN ONE MONTH FOR THE SAME AMOUNT. I went to the Cell C shop again to report the issue. I was told that they will not bill me on the end of the month because there are excess money on my account. Again I was **** to, when the end of the month came, I was billed again, and the bill was over and above my subscription fee, after I insisted once again that I dont want any limit increase!</p> <p> </p> <p>This is unacceptable and disguisting. Matters shall escalate if this issue is not resolved quickly.</p>

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Replies (2)
Cell C
Cell C's reply17 Jul 2017, 07:58
Official

We acknowledge receipt of the above complaint and will ensure that it is looked into and a solution will be provided. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply20 Jul 2017, 12:46
Official

Mpho confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN