SM
Solule M

1 reviews | Active since Aug 2015

31 Aug 2015, 08:36

copy of my contract

Hi there,<br> <br> This is 2nd time writing about the copy of my contract. How can I not get a copy of the contract that I will be paying in order for me to know what are the rules and regulations of the product that I took and what I am abided from. I'm tired of getting calls that are not conducive and not having way forward about the copy of contract I need. simple if I am not getting the copy I am going to take it up with lawyers and payment will only be done once I have this copy and every time I call I'm told different information of which they misleading me. I'm not expecting anyone to call me, only thing I need is copy of contract in my email box. if not send me email that I am not going to get it then we will talk. my email is [Email Removed] this is a first time getting this service or maybe its because I am black person, rude staff, lack of professionalism and education, lack of training only to mislead people, their services is so bad from staff to management, I spoke to different people all of the them they the same.

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Replies (1)
Cell C
Cell C's reply31 Aug 2015, 09:34
Official
Hello solule,

You were provided with feedback on your first complaint. As follows, the contract was taken telephonically, nothing was signed and therefore, no copy of contract, however a copy of the call recording is available as this was a verbal agreement.

Regards
Cell C | PN