MG
Martin G

1 reviews | Active since Nov 2015

24 Nov 2015, 09:47

Contravention section 30 consumers protection act

I passed by the Cell C store at Lakeside mall earlier during the day yesterday to confirm they had stock of the LG G4 advertised at R399/month on the Epic 150 contract with R1397 of free goodies that included a 32 gig micro sd card . I was assured they had stock . When I returned to the store later in the day it became apparent that they were unaware or just don`t care about section 30 of the consumers protection act regarding bait marketing as I was informed that as of that moment the deal no longer included the 32 gig micro sd card and that I`ll have to take up the matter with LG myself . The offer only ends on the 30th of November . Wow it is very clear that they don`t care about their customers .

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Replies (1)
Cell C
Cell C's reply24 Nov 2015, 09:52
Official
Hello fat&furious,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN