1 reviews | Active since May 2021
CONTRAVENING THE CPA-NOT WANTING TO CANCEL MY CONTRACT WITHOUT PENALTIES
In 2021/2022 I was billed for content services. Cell C told me its my fault for accepting things like games etc on my phone. I have never accepted anything on my phone. I caused a huge stink and I got my money refunded. This has now happened again since Nov 2022. Logged complaints in Nov and again March 1st but no help from Cell C. I contracted with Cell C on a month to month contract( I was very specific that I did not want a 24th month contact) to b paid via debit order YET they are deducting "content services fees" which they are adding to my debit order costing me about R200 extra PER MONTH. This is ******* as I did not authorise any deduction for content services and in my opinion it amounts to theft of my funds. So I decide to cancel my month to month contract with immediate effect. They tell me that it has been converted to a 24 month contract as they no longer do month to month and to cancel I must pay a cancellation fee as my CONTRACT only ends in August. This is ******* and goes against CPA. This is called 'NEGATIVE OPTION MARKETING" - SECTION 31 of the Consumer Protection Act- Read up CELL C!. If my contract is not cancelled forthwith I will be drowning Cell C in litigation and I will be reporting their underhanded tactics to the Consumer Tribunal. How many other clients are being hoodwinked like this who are not aware of their rights?? Truly shocking and appalling conduct by Cell C.
