Contractual Malfeasance wrt Upgrade Cooling Off Period (WITHOUT PREJUDICE)

WITHOUT PREJUDICE - I have been a loyal customer for decades to Cell C. It would stand to reason that my details have changed over the years/decades, but never have they asked me to update any details even when doing their contract upgrades and sales. I have done many over the years and this year I elected to ask for another SIM when I did my upgrade, they apparently could not sell me just an extra SIM when I asked for one, I needed a contract, Cell C sales stipulated that the cheapest contract was a 'data contract' for R59 a month.

Fast forward a week, new devices are delivered and the new SIM card does not work. After five various attempts and an hour of wasted and testing time on the phone trying to 'fix' the problem. Turns out they sold me a service that "does not exist in Pretoria". I duly request cancellation services and then get cut off. I then find the number online and phone them.

After having to repeat myself several times to the agent and then having to go through the "security verification" process, I FAIL. Because I did not give them my correct details. I gave them all my details that I had when I got this new contract, a week ago, and the renewal before that, and even the one before that. But no, when they sell you something they do not update their systems which makes cancelling a service IMPOSSIBLE despite their promise that there is a 7 day cooling off period where I could cancel the upgrade (which included this new SIM card with data contract). Which they NEVER should have sold me in the first place because how would I know that they do provide the services like a data only contract in Pretoria? Myself, the consumer, would not.

This is plain and utter idiocy and malfeasance by Cell C to ensure that people are trapped into their contracts because they haven't updated their systems and therefore no one will pass a security question test. They cant even tell me which year or decade's information they have.

I am now saddled with paying for this service that I cannot use due to their irresponsible marketing and sales practices and their reprehensible cancellation policies on not allowing anyone to invoke a cooling off period or supporting their contractual promises to their clients. Very slick I must admit, cutting calls, forcing numerous calls to be made, refusing to identify/validate the client based on aged data. Not just morally reprehensible but patent malfeasance at a gross level.

My only choice, is therefore to stop paying my accounts so that they phone me at some point to find out why and then I can tell them. Business practices like this are allowed to fester because a single consumer can do nothing against a corporate giant purely because they refuse to honor their own promises.

I shall never recommend Cell C, their services, their contracts and certainly not their renewals and sales to anyone, ever again.