CONTRACTS RENEWED WITHOUT CLIENTS CONSENT

Every time my 87year old mother's contract expires, someone from Cell C call, her and despite her not giving permission, they renew the contract. This is not the first time I post about it on Hello Peter, because calling them does not help and my mom is bed ridden and cannot go to a Cell C shop. She has no stopped her debit order and they have suspended her cellphone. So will someone from Cell C please call me or we will go to the ombudsman and you will play the recording that you were supposed to have made. Furthermore, you have now left an elderly lady without communication should she need help. Shame on you Cell C...this is how you treat a customer who have been loyal for 20 years. Failing you rectifying this we will just het another number and then you can hand her over and we will force you to play the recording where she was supposed to agree to the recording in court. I dare you! BELOW SEE A COPY OF THE SAME COMPLAINT IN 2022

Cor L 15 reviews | Active since Nov 2015 23 Nov 2022 at 16:10 CELL C WANT YOU TO CANCEL. THEY ARE BEGGING YOU TO WITH THE *********** STAFF. If it was possible to give less than 1 star I would have. A consultant called my 85-year-old mother and conned her into upgrading the unlimited cell c contract. I called them to reverse and after much time wasting, I got a reference number and was told they would call me. A week later I called again and was told the upgrade was reversed. Two hours later I got an SMS saying the contract was upgraded and the new upgrade date is now 2024. Called them 3 times since then and got from one *********** person to another. This happened two years ago as well and then it also took a huge effort to reverse.

After being a Cell C client for 10 years and paying R900 a month every month without ever missing a payment I am now cancelling me and my mom's contract.

Maybe this will get someone at CELL C to react...but I highly doubt it. Reply (2) Cell C’s reply 23 Nov 2022 at 16:57 Good day JP DOEN

Thank you for bringing this matter into our attention. It will be addressed accordingly.

Kindly accept our sincerest apologies as we follow up on this matter. We will revert to you.

^NT Cell C’s reply 23 Nov 2022 at 21:21 Kindly note that upgrade reversal was done successfully, *** number. You can visit your nearest Cell c store for an upgrade. Alternatively, you may provide us with your