nR
neo R

1 reviews | Active since Jul 2015

10 Jul 2015, 10:02

CONTRACTS PHONES TAKEN UNDER MY NAME *****ULANTLY

On the 07/07/15 I received an sms from SSDA debt collectors for cell C requesting me to settle an overdue amount for 2 contracts phones, this really shocked me as I have never had a contract with cell c and have always been an MTN client. I then called cell C Sandton to enquire about this dilemma, after been taken from pillar to post was then told to go to the nearest cell c shop for assistance. I then went to do an affidavit at the police station took it with me to cell C in cresta where I was assisted by Modise. He lodged a compliant and sent all necessary docs to their ***** department and was told then will give me feedback in 48hrs which I'm still waiting for. What really angers me most is the fact that Cell c didn't do a proper investigation they decided to hand me over to their collectors for debt that i'm not liable for. How possible is it that a person can take 2 contracts on a same day being assisted by 2 different consultants, which makes me think that those consultants are somehow involved in this matter they must be investigated. All I want is Cell C to attend to this matter urgently, I want my name cleared, will never rest until this has been resolved!!

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Replies (1)
Cell C
Cell C's reply10 Jul 2015, 10:32
Official
Hello ribane81,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN