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PHETOLE M
1 reviews | Active since Mar 2009
23 Mar 2022, 16:08
CONTRACTS NOT RENEWED AND PAID UP AND NOT CLOSED AT CREDIT BUREAUS
Good day
I had two accounts with cell c which expixed in May 2020 and in June i cancelled the contracts and was not renewed account number *** and ***, Both accounts are still active on credit reports/bureaus and showing a balance of R339.00 and R317.00 respectively. Both accounts were not closed and updated. This affect my Credits as it is accounted on my monthly credit exposure
Regards Samuel
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Replies (2)0
Replies (2)Cell C's replyOfficial
23 Mar 2022, 18:04Good day Mr. Mahasha
Thank you for getting in touch with us.
We have received your review regarding your Cell C accounts on ITC.
We have escalated your query for urgent assistance. We will be in touch to help.
^NZ
Thank you for getting in touch with us.
We have received your review regarding your Cell C accounts on ITC.
We have escalated your query for urgent assistance. We will be in touch to help.
^NZ
Cell C's reply23 Mar 2022, 18:04
Official
Good day Mr. Mahasha
Thank you for getting in touch with us.
We have received your review regarding your Cell C accounts on ITC.
We have escalated your query for urgent assistance. We will be in touch to help.
^NZ
Thank you for getting in touch with us.
We have received your review regarding your Cell C accounts on ITC.
We have escalated your query for urgent assistance. We will be in touch to help.
^NZ
PM
PHETOLE M's updateReviewer Update
28 Mar 2022, 11:525 days after cell c respond that my query is escalated and they will be in touch to help and no one contacted me, so they actually punishing me for not renewing my contract and I'm currently their customer with two prepaid sim for over 20 years, one voice and second one for data and I'm now considering to migrate them if they ignore me like this.
PM
PHETOLE M's update28 Mar 2022, 11:52
Reviewer Update
5 days after cell c respond that my query is escalated and they will be in touch to help and no one contacted me, so they actually punishing me for not renewing my contract and I'm currently their customer with two prepaid sim for over 20 years, one voice and second one for data and I'm now considering to migrate them if they ignore me like this.
