ST
Siyabonga T

1 reviews | Active since Feb 2015

27 Feb 2015, 13:31

contract without notification

I have had a. Contract line with CellC since 2006 november,last year november my account went into arrears due to financial problems.4/02/2015 I contacted them to arrange aa settlement as I no longer wanted to continue with the contract line. To my suprise I was told that. My line was cancelled I know longer have a contract with CellC. I was given the number for collections and spoke to Karabo Kgasake whocould not answere my question. He then promised to send me a break down of my account as requested,which he never did. The week after I got a call from MMMCapital collecting money for Cell I have posed a number questions to them as to fairness of there actions. As per the. Clause they qouted I have to be notified if they cancel my contract,which they never did. I was even threaten by legal action when I queried the payment and circustances of events. CellC does not see anywrong doing and currently they do not have a shred of evidence to show that I was notified of cancelation and the possibility of being handed over. I don't mind paying that I have made clear,however I won't stand being treated unfairely and being bul**** into a corner. <br>

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Replies (1)
Cell C
Cell C's reply02 Mar 2015, 08:22
Official
Hello Msiyana99,

We acknowledge receipt of the above complaint and will ensure that it is looked into and feedback will be provided. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,