Contract upgraded without permission, no handset

Dear Alan Knot-Craig<br> <br> I have been with Cell C for just over 2 years and I can honestly see why I felt it was a risk going with Cell C in the first place. <br> <br> I took out a contract in November 2013 for a Samsung Galaxy S3 mini. Almost 2 years later upon me wanting to cancel the contract, I receive an sms saying that my contract has been upgraded without me knowing. I didn't think much off the sms at first until I called the centre to inquire and told that I was upgraded with a Samsung note 5 that I never received. I went down to the mall where I initially took the contract and they simply said that there was nothing they could do and that I needed to call the follow up team. I could never get through to the follow up team. <br> <br> Since then I have called cs, I have logged a ***** case at head office, logged another case as the first one has mysteriously been closed and I still have no resolution call backs received, nothing! <br> <br> I have also been told that I would need to pay R599 monthly for something I don't have and never wanted. <br> <br> I find this to be absolutely strange and will be speaking to ICASA to launch an investigation on your business. <br> <br> I need this resolved immediately.<br> Deneshan<br>