contract upgraded with no phone delivered

<p>On Thursday 15th , a cellc consultant phone me and advised because i was a VIP client , I can upgrade my contract and my phone will be delivered by Monday. I had chosen an option and waited .On Monday , no phone was delivered . I phoned on Tuesday afternoon to find out about my phone and I was notified that Im will not be getting the phone as they decided that afternoon to discontinue with that special but I have received an sms to thank me for upgrading . I phoned cells three times , twice the consultant puts me on hold then cuts the call ,When I finally spoke to a manager , she said I must just choose another contract , unfortunately she cannot do anything . She said she will get a sales manager to phone me to assist . Im still waiting ..... I am really disappointed with cellc service , i have been a loyal customer for about 15 years and its so sad that this is the type of service they offer</p>