contract upgraded with no cell phone delivered- part 2

<p>I had complained on hello Peter on the 21st about upgrading a contract on the 15th and no phone was delivered. I received a call 2 days later from customer care advising they will investigate this and get back to me...still waiting for a call back or my phones which I supposed to get........is this the procedure,just to get rid of complaints from hello Peter? Can someone cancel my contract with cellc or give me my phones? Is this really that difficult. I was told I was a VIP client.......if this how vip clients are treated, I can only imagine how everyone is treated......</p>