BM
Bongisani M
1 reviews | Active since Nov 2015
21 Sept 2016, 16:46
Contract Upgrade Misinformation
<p>In June this year your sales department contacted mme for a contract upgrade on the 5GB+15GB package. They specifically said that everything remains the same and that the only difference is that payment will be reduced to R179/month. The previous contract was capped that it does not exceed available data, and it never did. At some point I was even on a month to month which allowed me to cancell anytime, which was also capped to available data.</p> <p> </p> <p>But NOW, the upgrade was changed to an additional R500 allowable limt without my knowledge. So after more than 3 years on capped contract, BOOM now after the upgrade I have R500 allowable and I am not even informed, instead I get a FAT bill month end. From R179 to R749!!!!!!!!!!</p> <p> </p> <p>Please sort this out. Reference number for complaint ********** 950. Then the lady on the fone tells me I must go to a store to cap it to zero again. I never allowed R500 to start off with, why should I go to stoer now for your sales person's neglegence?</p> <p> </p> <p>The sales person, which you clearly outsourced looking at the email, was Abdul Gamiet Adams ********** from Sell Direct Marketing</p>
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Replies (7)
Cell C's replyOfficial
22 Sept 2016, 07:05Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply22 Sept 2016, 07:05
Official
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
30 Sept 2016, 08:35Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply30 Sept 2016, 08:35
Official
Maropeng has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Best regards,
BM
Bongisani M's updateReviewer Update
30 Sept 2016, 10:30Yes I can confirm conversation with CellC representative. He confirmed that I will only be billed the value of the contract and not the additional amount.
BM
Bongisani M's update30 Sept 2016, 10:30
Reviewer Update
Yes I can confirm conversation with CellC representative. He confirmed that I will only be billed the value of the contract and not the additional amount.
BM
Bongisani M's updateReviewer Update
17 Oct 2016, 12:18However, there seems to be a problem with your accounts department. They keep debiting the wrong amount and I keep reversing it. This is negatively impacting my credit profile. Pleasee assist.
BM
Bongisani M's update17 Oct 2016, 12:18
Reviewer Update
However, there seems to be a problem with your accounts department. They keep debiting the wrong amount and I keep reversing it. This is negatively impacting my credit profile. Pleasee assist.
BM
Bongisani M's updateReviewer Update
17 Oct 2016, 12:20Also , please note that data was not avaialble on the number while the issue was being resolved, so could you please also take that into consideration when collecting the bill.
BM
Bongisani M's update17 Oct 2016, 12:20
Reviewer Update
Also , please note that data was not avaialble on the number while the issue was being resolved, so could you please also take that into consideration when collecting the bill.
Cell C's replyOfficial
17 Oct 2016, 12:26Hi Bongani
We have forwarded your response to Maropeng, he will be in touch to assist.
Regards
Cell C | PN
Best regards,
Cell C's reply17 Oct 2016, 12:26
Official
Hi Bongani
We have forwarded your response to Maropeng, he will be in touch to assist.
Regards
Cell C | PN
Best regards,
BM
Bongisani M's updateReviewer Update
25 Oct 2016, 16:07I called again today as I have not received any calls. I was informed that this is now with legal department. Why is that so? My understanding is that after the investigation was done the conclusion was that the error was with the sales person for uncapping the upgraded contract without informing me, therefore I should be billed the contract amount of R179.
The accounts department however keeps trying to debit R749 which i then reverse. This has a serious impact on my credit record and now the matter is with your legal department, I do not understand.
On the 27th of October, I expect to be debited for 3 months which shoud be a total of R179*3 = R537. Anything more I will have to reverse until someone calls me and we sort this out.
Please keep in mind that the sim did not have data during this period, therefore even if you charge me that R537 you will still be charging me for something I did not use, which was due to an mistake by the sales person who upgraded the contract.
********** The accounts department
BM
Bongisani M's update25 Oct 2016, 16:07
Reviewer Update
I called again today as I have not received any calls. I was informed that this is now with legal department. Why is that so? My understanding is that after the investigation was done the conclusion was that the error was with the sales person for uncapping the upgraded contract without informing me, therefore I should be billed the contract amount of R179.
The accounts department however keeps trying to debit R749 which i then reverse. This has a serious impact on my credit record and now the matter is with your legal department, I do not understand.
On the 27th of October, I expect to be debited for 3 months which shoud be a total of R179*3 = R537. Anything more I will have to reverse until someone calls me and we sort this out.
Please keep in mind that the sim did not have data during this period, therefore even if you charge me that R537 you will still be charging me for something I did not use, which was due to an mistake by the sales person who upgraded the contract.
********** The accounts department